How can we help you?

Register with your email at exchange.1gogh.io or open the Telegram MiniApp and sign up there. It is one account for everything: the web exchange, the 1GOGH Pay app and Telegram share the same balance, cards and history.

An identity document and a selfie. Verification is powered by Sumsub and usually takes a few minutes. You do it once per account — it unlocks trading, cards, QR ScanPay, payouts and buying crypto with a bank card.

Two ways: deposit crypto you already own (USDT via TRC-20, BEP-20 or ERC-20, BTC, ETH, SOL, TON and more — deposits are free), or buy crypto directly with your Visa or Mastercard. Minimum deposits per asset are listed on the Fees & Limits page.

Registration, the wallet and the apps are free. You only pay for what you use: fixed withdrawal fees per network, a one-time card activation (from $32) with a 1.5% top-up fee, and swap or payout fees that are always displayed before you confirm.

Yes — the 1GOGH Pay app runs inside Telegram today with no installation, and the web exchange works in any mobile browser. Native iOS and Android apps are on the way.

Enable two-factor authentication, review active sessions in your account settings, and grant API tokens only the permissions they need. 1Gogh communicates only through official email channels and will never ask for your password.

Any assets listed on 1Gogh — USDT, BTC, ETH, SOL, BNB and more. The exchange rate and the fee are displayed before you confirm, so you always know exactly what you'll receive.

Go to Wallet → Swap, select the assets you want to swap, enter the amount, and confirm the transaction.

Yes, there is a small swap fee. The exact fee depends on the assets being swapped and is displayed before confirmation.

Each card is unique in what it solves. Azure (US-issued) is the everyday pick — 1.2% on US merchants and wide acceptance across American services. Aurum is premium: top limits, flat 1.5% USD fee, no decline penalty. A Subscription card for recurring charges is coming soon, and more cards are in the works. Compare them on the Crypto Cards page — or ask Vincent in the chat and we'll match one to your needs.

Yes. Issue several cards from one account, top each up in seconds from your shared balance, and see every purchase live in the app. Family members simply add their card to their own Apple Pay or Google Pay.

One-time activation: $35 (Aurum) or $32 (Azure). Top-up 1.5%, authorization $0.25, no monthly fee. Limits reach 25,000 USDT per transaction, 250,000 per day and 1,000,000 per month depending on the card. The exact schedule is always shown before you pay.

Yes — add it to your phone wallet and pay contactless in any store, from Zara and Starbucks to the supermarket downstairs. Online, use the card number, expiry and CVV shown in the app.

To order a 1Gogh crypto card, you'll first need a registered 1Gogh account. Once signed in, open the CryptoCards section of your dashboard, where you can browse our full range of cards. Each card comes with its own features and issuance cost, so you can choose the option that best fits your needs and complete the issuance process directly from your account.

Go to Crypto Card → Top Up, select the amount in USDT, and confirm. Funds will be available on your card after processing.

Your crypto card can be used anywhere Visa/Mastercard is accepted, both online and offline, worldwide.

Make sure you have sufficient balance on your card and that the merchant accepts card payments. If issues persist, contact support.

Thailand, Vietnam, the Philippines, Laos, Cambodia, Mongolia and other countries — inside each country payments run through the national QR standard like a local transfer, so almost any place that takes QR payments will take yours. The in-app country list is always current.

The exchange rate and the exact USDT amount are shown before you confirm the payment. What you see on the confirmation screen is what leaves your balance.

QR ScanPay allows you to make instant payments by scanning QR codes at shops and restaurants. Your USDT is automatically converted to local currency.

QR ScanPay doesn't rely on a list of partner locations — there is no such list. It works at the country level: your payment arrives as an ordinary local transfer through the national QR standard, the same one local banks use. So wherever people pay by QR instead of cash — restaurants, taxis, corner shops, market stalls — your USDT balance works too. In Thailand or Vietnam that means practically everywhere.

Open the app, go to QR ScanPay, scan the merchant's QR code, enter the amount, and confirm. The payment completes instantly.

15+ assets: USDT (TRC-20, BEP-20, ERC-20), USDC (ERC-20, BEP-20), BTC, ETH, SOL, BNB, TON, TRX, LINK, POL, XAUT (Tether Gold), DAI, SHIB, PEPE and MANA. Deposits are free on every network.

Withdrawal fees are fixed per network — for USDT: 1 USDT via BEP-20, 2 via ERC-20 and 3 via TRC-20. The full, always-current schedule is on the Fees & Limits page.

Deposits are credited automatically after the required network confirmations — usually within minutes. Make sure you send at least the minimum deposit for the asset (for example 5 USDT), otherwise the transfer cannot be credited.

• Risk management: Open trades cannot accidentally be withdrawn or used for other services.
• Clear accounting: Easier tracking of balances, PnL, and fees across separate functions.
• Security: Limits exposure if a specific trading function or API key is compromised.

A way to send money from your 1Gogh balance to a real bank account. You pay in USDT — the recipient receives local currency as an ordinary incoming transfer. See the Local Payouts page for details.

Practically anywhere. For worldwide coverage we deliver US dollars by SWIFT to any bank — paying invoices in a company's name or sending funds to personal accounts. Across Europe, SEPA gives instant euro payouts to any European bank. Local rails are live in Asia — Thai baht via PromptPay and bank transfer, Australian dollars, Vietnamese dong and UAE dirhams — and the Asian and Latin American corridors are growing. We keep expanding the list of local rails so you can move money to your own accounts, or help family back home, without stress.

Euro transfers across Europe arrive instantly. Other corridors depend on the local banking rail and typically complete quickly — every payout's status is visible in your history.

Payouts start from $10. The exchange rate, the fee and the exact amount the recipient will get are all shown on the confirmation screen before you send.

Yes. Choose the asset and amount, pay with your Visa or Mastercard like any online purchase, and the crypto lands in your Funding wallet within minutes. The rate and fees are shown before you pay — see Buy Crypto.

Three built-in off-ramps: spend it with an Aurum or Azure Mastercard, pay merchants via QR ScanPay, or send a Local Payout to any supported bank account.

The 1Gogh ecosystem as an app: multi-asset wallet, one-tap swaps, Mastercard cards, QR payments and bank payouts in one place. It runs inside Telegram today — see the 1GOGH Pay page.

No. Open @OneGOGH_Pay_bot in Telegram and the app starts right inside the chat, on any phone. Native iOS and Android apps are in development.

Yes. One registration and one KYC cover the web exchange, the app and Telegram. Your balance, cards, payments and history are the same everywhere.

The app uses the same protections as the exchange: KYC-verified accounts, two-factor authentication on sensitive actions and an explicit confirmation for every payment. If your Telegram account is protected, so is your access.

Open your account security settings and turn on 2FA. After that, sign-ins and sensitive actions — withdrawals, card operations, API tokens — require a second confirmation, which keeps your funds safe even if your password leaks.

1Gogh integrates identity verification procedures in line with applicable digital asset regulations across its operating jurisdictions. KYC is powered by Sumsub and typically takes minutes to complete.

We implement AML monitoring and risk screening, transaction monitoring systems, and data protection controls in compliance with applicable regulations including AML 5 procedures.

Our support team operates on business days:

• Response time: Within 1 business day
• Security requests: Priority handling
• Business inquiries: Routed to dedicated team

Communication is only via official 1Gogh email channels.